Where is Melbourne Jet Base located?

Melbourne Jet base is located at Melbourne International Airport on the W2 apron.

What are your operating hours?

Melbourne Airport operates 24hrs and that is inclusive of CIQ.

Are visas required to enter Australia?

Yes, visas are required for both crew and passengers, the only passport holders that are exempt are Australian and New Zealand. For matters relating to immigration, VISAs, importing goods, quarantine procedures, etc., please see the websites listed below:

If you hold a valid APEC Business Traveller Card (ABTC) with 'AUS' printed on the reverse side, you do not need to apply for a visa to travel to Australia for business purposes. You must ensure that the passport number printed on your ABTC matches the passport number that you are using to travel. If your passport has changed during the lifetime of your ABTC, please contact your home economy for advice.

If you hold a valid ABTC that does not have 'AUS' printed on the reverse side, contact your home economy to verify if Australia has provided pre-clearance since your card was printed. If your home economy confirms that pre-clearance was granted then you do not need to apply for a visa to travel to Australia for business purposes – the ABTC does not need to have 'AUS' printed on the reverse in this instance.

Australian ABTC fast-track entry and exit lanes are available at major international airports.

If pre-clearance has not been granted then you will need to apply for a visa prior to travel to Australia.

Is fuel available on site?

At Melbourne Jet Base we have a dedicated Shell tanker with 28,000ltr capacity.

Is Melbourne Airport classed as an airport of entry?

Yes, Melbourne Airport is classed as an airport of entry.

Can passengers claim tax refunds at the FBO?

Yes, however passengers must arrive early to ensure sufficient time for claims to be made before departure. Passengers must have all receipts and items with them, not in checked luggage.

Can crew claim tax refunds at the FBO?

No, crew are not eligible for the Tourist Refund Scheme