Traveller services

Customs

Customs experiences with Melbourne Jet Base are quicker and more convenient due to 24/7 on-site customs and quarantine.

Travellers and crew can be screened on board or within our private facility, eliminating the need to go to the main concourse and saving time and energy.

Concierge

Possessing intimate knowledge of Melbourne and all its best kept secrets, our Melbourne Jet Base concierge will manage booking requirements, arrange the best tours of Melbourne or simply organise your transportation needs. 

From the newest laneway bars to boutique shops and exclusive breakfast spots, we are available to assist with special bookings and arrangements. 

We can secure a VIP transfer, a booking at one of Melbourne's most popular five-star restaurants on short notice, assist with a special occasion or simply recommend a café to try out one of Melbourne's famous coffees.

Our concierge team will draw on their extensive network of contacts to help create bespoke and memorable Melbourne experience for any traveller. 

Similarly, our concierges can assist in planning an exquisite experience at your next destination. 

Helicopter transfer

Move from the runway to your destination in style via a helicopter transfer. Skip the traffic and arrive in the heart of the city, or a number of charter destinations in beautiful regional Victoria, such as a Yarra Valley winery or the Great Ocean Road.

Our helicopter partner and their extensive fleet of helicopters will ensure that you arrive in style by air.

Dining

At Melbourne Jet Base, travellers and crew will await their journey in total comfort by enjoying a luxury dining experience. 

Order your meal from our tailored menu and dine in excellence. A full array of beverages including fine wines and spirits are available to accompany your food.

In addition to enjoying the many dining options available at the facility, you will enjoy a unique view from Melbourne Jet Base's exclusive dining lounge. Request your reservation via the website

For visitors with highly distinguished taste buds, Melbourne Jet Base can arrange restaurant bookings to showcase the flavours of Melbourne: Flower Drum, ChinChin, Tonka and Vue De Monde, just to name a few. 

Harvesting the talent and passion of Australia's extraordinary chefs, the freshest local ingredients and the finest recipes, we also deliver in-flight catering with distinction, so you can enjoy a well-nourished journey.  

Accommodation

Melbourne Jet Base offers the finest in luxury accommodation. If you have a quick turnaround, need to freshen up, or simply enjoy the convenience, look no further than the personal suites located on site. 

Step off your aircraft and into your own private room with luxurious ensuite or occupy a suite of rooms for you and your travelling companions. With room service available 24/7 and a wide range of entertainment, you will enjoy this rejuvenating personal space.

If you are simply looking to relax after your flight or just feel inclined, take advantage of our retreat zones. Offering pampering, styling and refreshment, let your time at Melbourne Jet Base reinvigorate you.

Wellness

Our guest's well-being is our priority. Take advantage of our spa service to relax and recharge yourself during your stay. Our wellness offering is facilitated by Aurora Spa's team of specialists, offering massage therapies, facials and styling so that you will head to your next meeting looking and feeling your best.